About JuvyDerm
I've never had a treatment like this before — is that okay?
Completely. Most of our clients are first-timers. Your very first step is a free, no-pressure consultation, not a treatment: we look at your skin, answer every question, and give you honest advice on what would genuinely help. There's no obligation to book anything and we'll never push. Every treatment is performed by our clinical team with board-certified dermatologist oversight, so you're in careful, medical hands.
What makes JuvyDerm a medical aesthetic clinic rather than a regular spa?
Treatments at JuvyDerm are performed by our experienced clinical team, led by founder Juvy Terbio (15+ years in the esthetic industry), with medical oversight from Dr. Vanessa Terbio-Fernandez, a board-certified dermatologist. We use medical-grade Alma Lasers platforms and clinical skincare lines, and every plan starts with a proper skin assessment rather than a one-size-fits-all menu.
Who actually performs my treatment?
Your treatments are performed by our trained clinical team under the leadership of founder Juvy Terbio. Laser treatments are delivered by certified operators, and the clinic maintains Alma Lasers and AASP certifications, with a dedicated Laser Safety Officer overseeing safety protocols.
What technology does JuvyDerm use?
We invest in Alma Lasers platforms: Soprano ICE Platinum for laser hair removal, Alma Hybrid and iPixel for skin rejuvenation and resurfacing, Harmony XL Pro (including ClearLift and Dye-VL) for a wide range of skin concerns, Accent Prime for skin tightening and body contouring, and Alma IQ for AI-powered skin analysis.
Are your machines medical-grade and Health Canada approved?
Yes. We invest in genuine Alma Lasers medical platforms — the same technology trusted in dermatology and medical-spa settings — licensed by Health Canada and internationally cleared (including FDA clearance). Our devices are maintained to specification and operated by certified team members, because a treatment is only as safe as the device behind it and the person running it. If you're comparing clinics on price, it's always worth asking whether the machine is genuine, medical-grade and licensed.
Where are you located, and is there parking?
We're at 495 36 Street NE, Suite 231, Calgary, AB T2A 6K3, in Northeast Calgary near Marlborough. Free parking is available at the building, and we're minutes from the 36 Street corridor and transit.
What are your hours?
Monday to Friday 10:00am-6:00pm, Saturday 8:30am-4:30pm, and Sundays by appointment. You can book online anytime, 24/7.
Consultations & Booking
Is the consultation really free?
Yes. Your first consultation is free and no-obligation. We assess your skin, talk through your goals, and give you a personalized plan with clear pricing before you decide anything. (An in-depth Alma IQ AI skin analysis is available as an optional $165 add-on.)
How do I book an appointment?
The easiest way is our online booking page, available 24/7. You can also call us at (403) 460-2100 during clinic hours or email juvyderm@gmail.com. If you're new to the clinic, we recommend starting with a free consultation.
What happens at my first visit?
We start with a conversation about your skin history, goals, and any medications or conditions we should know about. Then we examine your skin, often using the Alma IQ analysis, and recommend a realistic plan: which treatments, how many sessions, expected downtime, and exact pricing. There's no pressure to book on the spot.
What if I need to cancel or reschedule?
Life happens! We simply ask for as much notice as you can give, at least 4 hours before your appointment, so we can offer the spot to another client. Very late cancellations or no-shows may be subject to a fee.
Do you treat men as well?
Absolutely. Many of our clients are men, most commonly for laser hair removal (back, chest, neck), acne treatment, and skin rejuvenation. Every plan is customized regardless of gender.
Payment & Financing
What payment options do you accept?
We accept cash, debit, and major credit cards. For larger treatment plans we offer financing through Medicard (monthly plans up to 60 months) and Sezzle (four interest-free payments), so you can start now and spread the cost.
How does financing work?
Medicard is a Canadian medical financing provider: you apply online in minutes and, if approved, pay for your treatment plan in monthly instalments. Sezzle splits smaller purchases into four interest-free payments. We'll walk you through both options at your consultation.
Do you sell gift cards?
Yes! JuvyDerm gift cards make a lovely gift for any treatment or skincare products. Call us at (403) 460-2100, email juvyderm@gmail.com, or drop by the clinic and we'll set one up in minutes.
Why don't you list exact prices on the website?
Because honest pricing depends on you: the treatment area, your skin and hair, and how many sessions you'll realistically need. Rather than advertise a teaser price that changes in the chair, we give you an exact, itemized quote at your free consultation, with financing options if you want them.
Treatments & Safety
Are your treatments safe for darker skin tones?
Many of them, yes. Our Soprano ICE Platinum was chosen specifically because it treats a wide range of skin tones safely, and technologies like Accent Prime target deeper layers rather than surface pigment. Some light-based treatments need extra care on deeper skin tones, which is exactly why we assess your skin first and are honest if a treatment isn't the right fit.
Can I have treatments while pregnant or breastfeeding?
Most laser, peel, and energy-based treatments are postponed during pregnancy and often while breastfeeding, out of an abundance of caution. Tell us if you're pregnant, planning to be, or nursing, and we'll recommend safe alternatives like gentle facials and plan the rest for later.
Do you treat teenagers?
Yes, most commonly for acne. We assess each teen's skin individually and recommend an age-appropriate, gentle plan, with a parent or guardian involved in the consultation and consent.
How many sessions will I need?
It depends on the treatment and your skin. As a rough guide: laser hair removal and body contouring usually take a series of sessions spaced weeks apart; skin rejuvenation often shows results in 2-4 sessions; some facials and peels give an instant refresh in one visit. Your consultation includes a realistic session estimate, never a hard sell.
Can I combine treatments?
Often, yes, and it's frequently the smartest approach: for example pairing ClearLift with a peel, or microneedling with medical-grade home care. Some combinations need spacing for safety. We'll design the sequence for you so treatments support rather than compete with each other.
Preparing & Aftercare
How should I prepare for a laser or peel appointment?
The big ones: avoid tanning (sun, beds, and self-tanner) for a couple of weeks beforehand, pause strong actives like retinoids if we advise it, and arrive with clean, product-free skin. For laser hair removal, shave the area the day before but don't wax or pluck. Full instructions for every treatment are in our care guides.
Why do you talk about sun protection so much?
Calgary sits at high altitude with intense year-round sun, and snow glare doubles the exposure in winter. Fresh, treated skin is extra vulnerable, and UV is the main trigger for pigment problems like melasma. Daily broad-spectrum SPF is the single best thing you can do to protect your results.
Will I need downtime?
Many treatments, like Soprano laser hair removal, ClearLift, Accent Prime, and most facials, have little to no downtime. Deeper resurfacing (iPixel, Alma Hybrid) and stronger peels can mean a few days of redness and flaking. We'll always tell you what to expect before you book.
Products & Home Care
What skincare lines do you carry?
We stock medical-grade lines from Dermaceutic (France) and Mesoestetic (Spain), the same products we use in clinic. You can browse them in our online shop and order directly, or ask us to build a home-care routine matched to your skin and treatments.
Do I need special products after my treatment?
Usually just a gentle cleanser, a good moisturizer, and daily SPF; we'll tell you if your treatment benefits from anything more specific, like a barrier-repair cream after resurfacing or pigment-control home care after Cosmelan. We only recommend products that genuinely support your plan.
Treatment-specific questions
Each treatment page has its own detailed FAQ covering sessions, downtime, cost factors and safety:
Still have questions?
Bring them to a free, no-obligation consultation, or give us a call. We're happy to help.
Flexible financing — Medicard & Sezzle